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Customer service : manual for a customer service specialist
(2022)
The idea of the thesis is to make a customer service employee an instruction manual, the guide explains responsibilities and practices. This guide explains the tasks of customer service and explains how to act in different situations. Because...
Improving the customer service experience
(2021)
It is very important that a company tries to improve the satisfaction of its customers. The aim of my thesis is to improve the experience of Unica's customers by utilizing the information gathered from customers and I am using service blueprint...
Customer expectations in order to increase the sales in the case company
(2023)
The Thesis is for case company Itämarket. It is Asian grocery shop at Rau-ma centrum. It sells food items from countries like Turkey, China, Vietnam, Japan, Sri Lanka, Thailand, India etc. Most of the regular customers are from the same countries...
Customer satisfaction survey for business-to-business company : finding a scalable and long-term survey platform
(2023)
The subject of the thesis was to study the case company's customer satisfaction status at the moment and to find the appropriate software for the case company for continuous customer satisfaction measurement. This thesis was conducted as a...
Effect of After-Sale Services on Customer Satisfaction and Loyalty in Automation Company Case Cimcorp
(2023)
The aim of this thesis was to explore the impact of a helpline on customer contentment and fealty in one of Cimcorp's distributor companies. A company in-side interview of three people and a comprehensive literature review of consumer happiness...


